LACH Kitchen & Bath & Handyman Services
Privacy Policy
Privacy Policy Last Updated: July 25, 2025
This Privacy Policy explains how Lach Kitchen & Bath & Handyman Services (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our point-of-sale (POS) software and related services (collectively, the “Services”). We’re committed to protecting your privacy and handling your information with care and transparency. By using our Services, you agree to how we collect and use information as described in this policy.
1. Information We Collect We collect different types of information to provide and improve our Services for you.
1.1. Information You Give Us
This includes data you provide when you:
- Sign up for an LACH Kitchen & Bath & Handyman Services account or our services: Like your business name, your name, email, phone number, physical address, and billing information.
- Set up and use our POS software: This might include details about your business operations, inventory, pricing, and employee accounts (names, roles, and permissions within the POS system).
- Contact us for support or questions: Via email, phone, or chat.
- Participate in surveys, promotions, or events.
- Make payments for our Services: Billing address and payment card details (note: we typically use third-party payment processors who handle card details directly for your subscription payments).
1.2. Information We Collect Automatically When you access and use our Services, we may automatically gather certain data about your devices (POS terminals, tablets, computers) and your usage, including:
- Log Data: Your IP address, browser type, operating system, pages visited within our web console, feature usage, timestamps, and referring links.
- Device Information: Device type, unique device identifiers, operating system version, and performance data related to our software.
- Usage Data: How you interact with our POS software, such as features used, transactions processed, reports generated, and how often and long you use the system.
- Error Reporting: Data about software errors or crashes to help us troubleshoot and improve.
1.3. Information from Third Parties We might receive information about you from other services and partners, such as:
- Payment Processors: Information related to your payment for our services (not your customers’ payment card details).
- Integrations: If you link LACH Kitchen & Bath & Handyman Services with other third-party services (like accounting software or e-commerce platforms), we may get data from those services as you’ve authorized.
- Publicly available sources.
1.4. Customer Transaction Data (Your Customers’ Information) As a POS service, we help you process your customers’ transactions. While our software handles transaction data (like items sold, prices, payment method, last 4 digits of card number, transaction ID), we typically do not store full payment card numbers or sensitive customer financial information on our servers. This sensitive data is securely passed to and handled by your chosen PCI-compliant payment gateway. We do store transactional records needed for your business (e.g., sales history, refunds, inventory changes) in a way that minimizes our direct handling of your customers’ highly sensitive personal data. 2. How We Use Your Information We use the information we collect for several purposes, including to:
- Provide and maintain our Services: To deliver our POS software and related services, process your subscription payments, manage your account, and ensure everything runs smoothly.
- Process Transactions: To let your business process sales, returns, and other transactions through the POS system.
- Improve and personalize our Services: To understand how our software is used, develop new features, fix issues, and tailor your experience.
- Communicate with you: To send service-related notifications, updates, security alerts, technical support messages, and billing information.
- Provide customer support: To answer your questions, offer technical help, and resolve any issues you face with our Services.
- Ensure security and prevent fraud: To detect, prevent, and deal with fraudulent or illegal activities, and to protect the security and integrity of our Services, your data, and your customers’ data (to the extent we handle it).
- Comply with legal requirements: To meet legal obligations, enforce our terms of service, and protect our rights and the rights of our users.
- Analyze and research: To understand trends, track usage, and gather general statistical information for internal research and service improvements.
- How We Share and Disclose Your Information: We may share and disclose your information in these situations:
- With Service Providers: We work with trusted third-party service providers who help us with things like payment processing (for your subscription), data hosting, cloud services, analytics, and customer support. These providers only access personal information to perform their services and are required not to disclose or use it for other purposes.
- With Integrated Third-Party Services: If you choose to integrate LACH Kitchen & Bath & Handyman Services with other services (e.g., payment gateways, accounting software), we’ll share data with them as needed for the integration and as authorized by you. We’re not responsible for the privacy practices of these third parties.
- With Your Consent: We might share your information with third parties when you give us clear permission.
- Business Transfers: If we merge, are acquired, sell assets, or go bankrupt, your personal information might be transferred to the new entity.
- For Legal Reasons: We may disclose your information if required by law, court order, or in response to valid requests from public authorities (like law enforcement).
- To Protect Our Rights: We might disclose information if we believe it’s necessary to investigate, prevent, or act on potential violations of our terms of service, suspected fraud, situations involving potential threats to anyone’s safety, or as evidence in a lawsuit we’re involved in.
- With Affiliates: We may share your information with our affiliated companies, and we’ll require them to follow this Privacy Policy.
- Aggregated or Anonymized Data: We may share combined or anonymous information that doesn’t directly identify you with third parties for analytics and research.
- No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Data Security We use reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. This includes, where appropriate, encryption, firewalls, and access controls. However, no internet transmission or electronic storage method is 100% secure. So, while we try our best to protect your information, we can’t guarantee its absolute security.
- 5. Data Retention We keep your personal information only as long as necessary to provide you with the Services, fulfill the purposes we collected it for, and meet any legal, accounting, or reporting requirements. This includes keeping your transaction data for audit and tax purposes. When personal information is no longer needed, we will securely delete or anonymize it.
- 6. Your Privacy Rights (U.S. Specific) Depending on your U.S. state of residence (e.g., California, Virginia, Colorado, Utah, Connecticut), you may have certain rights regarding your personal information. These rights might include:
- Right to Know: You can ask for details about the categories and specific pieces of personal information we’ve collected about you, where we got it from, why we collected it, and who we’ve shared it with.
- Right to Delete: You can ask us to delete personal information we’ve collected from you, with some exceptions.
- Right to Opt-Out of Sale/Sharing: You can opt out of the “sale” or “sharing” of your personal information (as defined by state laws, even if we don’t directly “sell” your data for money, “sharing” might apply to certain advertising activities LACH Kitchen & Bath & Handyman Services does not sell your personal information or the personal information of your customers.
- Right to Correct Inaccurate Personal Information: You can ask us to correct inaccurate personal information.
- Right to Limit Use and Disclosure of Sensitive Personal Information: If applicable, you might have the right to limit how we use and disclose certain sensitive personal information.
- Right to Non-Discrimination: You have the right not to be treated differently for exercising your privacy rights.
To exercise any of these rights, please contact us using the information below. We’ll respond to your request as required by applicable U.S. data protection laws.
7. Cookies and Tracking Technologies We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Services and hold certain information. Cookies are small data files stored on your device. We use them for various purposes, including:
- Essential Cookies: Necessary for our Services to work (e.g., keeping you logged in).
- Analytical/Performance Cookies: To understand how users interact with our Services, find usage patterns, and improve performance.
- Functionality Cookies: To remember your preferences and settings.
- Advertising Cookies: To show you relevant ads and measure how effective they are.
You can set your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you don’t accept cookies, some parts of our Services might not work for you.
8. Third-Party Links and Integrations Our Services may contain links to websites or services run by third parties that we don’t control. Also, you might choose to link our Services with third-party applications or payment gateways. We’re not responsible for the content, privacy policies, or practices of any third-party sites, services, or applications. We encourage you to review the privacy policies of any third-party sites or services you visit or integrate with.
9. Children’s Privacy Our Services are not meant for individuals under 18 years old. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you know that your child has given us Personal Information, please contact us. If we find out that we have collected Personal Information from children without parental consent, we will take steps to remove that information from our servers.
10. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We’ll let you know about any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We recommend reviewing this policy regularly for any changes. Changes are effective when they are posted on this page. 11. Contact Us If you have any questions about this Privacy Policy, your personal information, or our data practices, please reach out to us: